Return & Refund Policy

Your Satisfaction Guarantee
At Lanslin, we stand behind every stitch and stone. If you're not completely thrilled with your purchase, here's how we make it right:

1. Eligibility Window
✓ 30-day return period from delivery date
✓ Items must be:

  • Unworn/unused with original tags

  • In original packaging with security seals intact

  • Free of odors/perfumes (final sale items excluded)

2. Non-Returnable Items
× Customized/personalized jewelry
× Earrings (hygiene reasons)
× Clearance items marked "Final Sale"
× GWP (free gifts with purchase)

3. Return Process
Step 1
Email service@lanslin.shop with:

  • Order number

  • Product photos/video

  • Reason for return

Step 2
Receive prepaid return label:

  • Domestic: Free return shipping

  • International: $8.95 deducted from refund

Step 3
Inspect within 5 business days → Issue refund

4. Refund Methods
↻ Original payment: 3-10 business days
↻ Store credit: +15% bonus (instant issuance)

5. Exchange Options
● Size exchanges: Free global reshipping
● Color/style swaps: Subject to inventory
● Price difference refunded if exchanging to lower-priced item

6. Defective Items
For damaged/incorrect items:
① Report within 7 days of delivery
② Provide unboxing video evidence
③ Receive replacement + $10 store credit

7. Sustainability Promise
Returned items in unsellable condition will be:

  • Donated to Dress for Success (clothing)

  • Recycled through RJC-certified partners (jewelry)

8. Special Cases
▣ Lost packages: Full refund after 25 business days
▣ Customs rejection: Store credit based on export docs

Need Help?
Contact service@lanslin.shop
Weekdays 9AM-5PM (GMT+8)
Average response time: 2.3 hours