Product Policy

At Lanslin, every garment and jewelry piece undergoes strict curation to meet our quality standards. This policy ensures transparency about our products and processes.

1. Product Authenticity
✓ All items designed by our in-house team
✓ Zero tolerance for counterfeit goods
✓ Material composition clearly labeled (e.g., "92.5% Sterling Silver")
✓ Conflict-free gemstone sourcing verified

2. Quality Assurance
Apparel Standards

  • Triple inspection system: factory > warehouse > fulfillment center

  • Colorfastness tested (3+ washes)

  • Reinforced stitching on stress points

  • ≤0.3cm tolerance in measurements

Jewelry Specifications

  • 18K gold plating: Minimum 2.5μm thickness

  • Nickel-free alloys for sensitive skin

  • Cubic zirconia: VVS clarity grade

  • Natural pearls: 0.5mm diameter variance allowed

3. Production Transparency
● Partner factories: WRAP/Sedex certified
● Batch variations: Slight dye lot differences may occur
● Ethical production: Audit reports available upon request
● Lead time: 12-18 days for restocking popular items

4. Safety Compliance

  • CPSIA certified (US children's wear)

  • EN71-3 compliant (EU toy safety standard)

  • Prop 65 warnings where applicable

  • REACH restricted substance list adherence

5. Care Instructions

  • Clothing: Cold wash recommended

  • Gold-plated jewelry: Avoid contact with lotions

  • Gemstones: Store in anti-tarnish pouches

  • Detailed care guide included in every shipment

6. Inventory Management
◉ Pre-orders: 7-day production window
◉ Backorders: Email notifications with 48hr opt-out
◉ Discontinued items: Archive sale announcements

7. Intellectual Property

  • Designs protected under DMCA

  • Wholesale MOQ: 50 units with contract

  • Strict MAP pricing enforcement

  • Customization: Minimum 30-unit batches

8. Usage Limitations
× Not responsible for allergic reactions (full material list provided)
× Garment stretching beyond 5% not covered
× Plating wear from improper storage excluded
× DIY alterations void quality guarantees

9. Sustainability Practices

  • OEKO-TEX® certified organic cotton

  • 97% recycled silver in jewelry collections

  • Water-based screen printing inks

  • Carbon footprint label on select styles

10. Customer Responsibilities
✓ Verify sizing using our [Size Calculator]
✓ Review product videos before purchase
✓ Report defects within 72hr of delivery
✓ Follow care instructions for longevity

Policy Updates
Last revised: May 10th, 2020